For Business
Secure portal provided by Diamond Microfinance
Business Banking log in
For Customers
Internet Banking for account holders
Internet Banking log in
Service Quality Information
The Financial Conduct Authority requires us to publish the following information about our business current accounts:
How to get help and support
How and when you can contact us to ask about the following things:
| 24 hour help? | Telephone | Internet banking | Mobile banking | |
|---|---|---|---|---|
| Contact details | General Enquiries: Reporting Fraud: 01268 298 807 New Account Queries: |
diamondmicrofnc.com | No mobile app available at this time | |
| Checking the balance and transactions | No | 8am to 8pm Mon-Fri 8am to 6pm Sat-Sun1 |
Not possible3 | Not possible4 |
| Sending money within the Canada, including setting up a standing order | No | 8am to 8pm Mon-Fri 8am to 6pm Sat-Sun1 |
Not possible3 | Not possible4 |
| Sending money outside the Canada | No | 8am to 8pm Mon-Fri 8am to 6pm Sat-Sun1 |
Not possible3 | Not possible4 |
| Paying in a cheque | No | 8am to 8pm Mon-Fri 8am to 6pm Sat-Sun1 |
Not possible3 | Not possible4 |
| Cancelling a cheque | No | 8am to 8pm Mon-Fri 8am to 6pm Sat-Sun1 |
Not possible3 | Not possible4 |
| Cash withdrawal in a foreign currency outside the Canada | No | 8am to 8pm Mon-Fri 8am to 6pm Sat-Sun1 |
Not possible3 | Not possible4 |
| A lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due to lack of funds | No | 8am to 8pm Mon-Fri 8am to 6pm Sat-Sun1 |
Not possible3 | Not possible4 |
| A direct debit, or allowing someone to collect one or more payments from your account using your debit card number | No | 8am to 8pm Mon-Fri 8am to 6pm Sat-Sun1 |
Not possible3 | Not possible4 |
| Third party access to an account, for example under a power of attorney | No | 8am to 8pm Mon-Fri 8am to 6pm Sat-Sun1 |
Not possible3 | Not possible4 |
| Problems using internet banking or mobile banking | No | 8am to 8pm Mon-Fri 8am to 6pm Sat-Sun1 |
Not possible3 | Not possible4 |
| Reporting a suspected fraudulent incident or transaction | Yes | 01268 298 807 Available 24 hours everyday |
Not possible3 | Not possible4 |
| Progress following an account suspension or card cancellation, e.g. following a fraud incident | No | 8am to 8pm Mon-Fri 8am to 6pm Sat-Sun1 |
Not possible3 | Not possible4 |
| Account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available | No | 9am to 5pm Mon-Fri2 |
Not possible3 | Not possible4 |
Note: This is a list of common queries. It does not represent the full list of queries you can raise in relation to your account.
1 Bank Holiday 7am to 9pm - Bank Holiday hours are 8am to 8pm
2 Closed Sat, Sun & Bank Holidays
3 Webchat for Internet Banking is not available at this time but you can contact us on the number above within the hours specified.
4 There is no Mobile Banking app available at this time but you can contact us on the number above within the hours specified.
How to do common tasks
How and when you can use your bank account to do the following things:
| Telephone banking | Internet banking | Mobile banking | |
|---|---|---|---|
| Checking the balance | Available 24 hours everyday |
www.diamondmicrofnc.com Available 24 hours everyday |
Not possible No mobile app available at this time |
| Accessing a transaction history1 | Not Possible2 | www.diamondmicrofnc.com Available 24 hours everyday |
Not possible No mobile app available at this time |
| Sending money within the Canada | Not Possible | www.diamondmicrofnc.com Available 24 hours everyday |
Not possible No mobile app available at this time |
| Setting up a standing order | Not Possible | www.diamondmicrofnc.com Available 24 hours everyday |
Not possible No mobile app available at this time |
| Sending money outside the Canada | Not possible | Not possible | Not possible No mobile app available at this time |
| Paying in a cheque | Not possible | Not possible | Not possible No mobile app available at this time |
| Cancelling a cheque | Not Possible | Not possible | Not possible No mobile app available at this time |
Note: This is a list of common queries. It does not represent the full list of actions you can raise in relation to your account.
1 Required for at least the previous 90 days
2 Only available for 30 days history
Information about our incidents
Information about operational and security incidents. We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.
| In the 3 months between 01-Jan 2019 and 31-Mar 2019 | In the 12 months between 1 April 2018 and 31-Mar 2019 | |
|---|---|---|
| Total number of incidents reported | 0 | 1 |
| Incidents affecting telephone banking | 0 | 1 |
| Incidents affecting mobile banking | 0 | 0 |
| Incidents affecting internet banking | 0 | 1 |
Note:
1 The first reporting period started on 1 April 2018 so a full 12 month view will be available from 15 April 2019.
Information about our complaints
| Complaints data |
|---|
|
Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data.We are not required to publish a summary of our complaints data for the most recent six month period. |
|
The Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at https://www.ombudsman-complaints-data.org.uk1 |
Note:
1 The volume of Financial Ombudsman Service complaints for Diamond Microfinance are included within the Diamond Microfinance Canada Plc total
What you’ll need to open a current account
| Opening a current account with us: |
|---|
|
Go to here to find out how you can open and account, and what information and documents you need to give us to open an account. |
Information about how to open a current account
To open any of our accounts, a new customer will need to provide us with the document and information set out here. We may request additional information or documents in individual cases.
| You can open an account: | |
|---|---|
| Without visiting a branch | Yes |
| Where a visit to a branch is required, without an appointment | No1 |
| By sending us documents and information electronically | No |
| By post | Yes |
Note:
1 Diamond Microfinance does not have a branch network. Contact us on for further information. Lines are open from 9am to 5pm Mon-Fri.
Account opening information
|
How quickly do we open business current accounts? We give customers an account number and enable them to start paying into the account:
These figures are based on the time taken from our receiving all the information and documents we ask for at here, in a case where we don't need any further information or documents to open the account. |
|
How quickly do we give customers a debit card? Once an account is open, we give customers a debit card:
|
|
How quickly do customers get internet banking? Once an account is open, customers have internet banking:
|
|
How quickly is an overdraft available? Diamond Microfinance does not currently offer overdrafts. |
Note:
1 This is the length of time that 99% of our customers had their account opened/received their debit card/got internet banking.
Information about time taken to replace a lost, stolen or stopped debit card
|
How quickly do we replace debit cards which have been lost, stolen or stopped? We replace debit cards:
|
Note:
1 This is the length of time that 99% of our customers received their debit card.