Our approach to security

What makes Diamond Microfinance’s Internet Banking secure?

Years of experience has shown us exactly what works in Internet Banking. As well as giving you a user-friendly website, we’ve built a service that works actively to protect both your identity and your finances.

When you bank online, it's important that we recognise you

How we recognise you:

  • Log on details - your log on details such as Personal Access Code (PAC) and password are unique to you.
  • One Time Passcode (OTP)- we send these unique codes to your mobile to security check:
    • Payments
    • Amends you make to payment details 
    • Online Debit Card purchases.

Verifying your transactions with One Time Passcode (OTP)

We send One Time Passcodes to your registered mobile phone to give an extra layer of security.

OTP means you don’t need to remember additional passwords or carry separate kit such as Debit Card readers. Always make sure the details quoted within the OTP message correspond with your original request. If you ever receive an OTP message which you are not expecting, notify us immediately as it may be a sign of attempted fraud on your account. The OTP code we send you should not be given to anybody else, either verbally or in writing. It should only be entered when making Debit Card purchases online or when using Internet Banking.

Remember - Never share a One Time Passcode (OTP) with anyone, not even a member of Diamond Microfinance staff.

You can call us on  to keep us updated with your new mobile phone number so we can send you OTPs.

Automated fraud monitoring

We monitor your account(s) for any suspicious behaviour. If we spot anything suspicious we may contact you to check whether requests are genuine.

We might get in touch about transactions such as:

  • setting up a payment or making a new payment
  • amending existing payment details, or
  • Debit Card purchases.

If there's a transaction that you don't recognise when we contact you, we'll take the necessary steps to keep your account secure. We'll never ask you to transfer your money to a safe account. If you're ever asked to do this hang up and call us immediately on  to report it.

If you have any concerns over the legitimacy of a Diamond Microfinance text message or phone call, please don’t respond to it and call us on .

Remember, we'll never ask you confirm your security details in full. We won't ask for details such as your card PIN, Internet Banking passwords and One Time Passcodes. If you're being asked to provide these details, hang up and call us on .

If we can't reach you

If you aren't available, we may leave a message on your answer machine or voicemail or, if we can't reach you any other way, a letter, letting you know we’re trying to get in touch and ask you to call us back as soon as you can.

We may need to stop or hold your account or payment until we can speak to you. This is to protect your money and keep your accounts safe.

Warning: some scams involve fraudsters convincing you to make transactions yourself. These transactions are harder for us to spot as suspicious as they often involve you using your PIN, verifying your security details, or using your usual device. If you have any suspicions about the legitimacy of a request:

  • don’t make any payments
  • call us immediately from a different telephone to the one on which you received the potentially fraudulent calls, on . 

Learn more about common scams used by fraudsters in our staying safe pages.